RETURN POLICY

We accept the FREE returns within 3 business days, if you meet the following conditions:

HOW TO RETURN THE PRODUCT

You can give us a call on +97165774451 or contact us via email customerservice@sapguae.com if you wish to return the product and we will schedule a return for you. Please note the timings for call is from 8 AM – 5 PM from Sunday – Thursday.

EXCHANGE

We do not offer product exchange if the product is delivered in good condition and is not highlighted to Swiss Arabian about the product exchange and its reason within 3 days from the date of delivery.

REFUND

The refund process takes up to 10 business days and some cases 15 business days excluding the Fridays, Saturdays and UAE public holidays. Refunds will be completed same as per the mode of payment that was done at the time of purchase i.e. cash on delivery or credit card.A credit will appear on your next statement, depending on the issuing bank and billing cycle.The refund process will be started when we confirm the receipt of the product.

CANCELLATION

If you wish to cancel your order so you can do it by logging into your account or by informing us at our email address within 24 hours of the purchase. If a product is dispatched from our premises then it will not be applicable for refund. Product exchange is not possible as mentioned above, and if you wish to change or upgrade your order then it must be done from your account after cancelling the initial order if the shipment process is not started.

Please note that we don’t have any access to make such amendments in customer’s account.